cg111 Terms & Conditions

Definitions & Interpretation

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise. References to "cg111", "we", "us", or "our" refer to the cg111 platform and its operating entity. References to "you", "your", or "the Player" refer to any individual who accesses, registers on, or uses the cg111 platform in any capacity.

Where these Terms & Conditions reference specific game categories (slots, live casino, cricket betting, etc.), those references apply to the corresponding sections of the Platform as they exist at the time of the relevant Player interaction. cg111 reserves the right to add, modify, or remove game categories at any time without prior notice.

Eligibility & Age Verification

Access to the cg111 Platform and all gaming services is strictly limited to individuals who meet each of the following eligibility criteria without exception:

• Age: You must be at least 18 years of age at the time of registration and throughout your continued use of the Platform. cg111 operates a strict 18+ policy with zero tolerance for underage participation.
• Jurisdiction: You must be accessing the Platform from a location where online gaming and betting activities are not explicitly prohibited by the laws applicable to you. It is your sole responsibility to determine whether your use of cg111 is lawful in your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons who are legally incapacitated, under guardianship, or otherwise restricted from entering into contracts are not eligible to use cg111.
• Not Self-Excluded: You must not be subject to any active self-exclusion arrangement, whether initiated through cg111 directly or through any third-party responsible gaming programme.
• Single Account: You must not already hold an active or suspended cg111 Account. Each individual is entitled to hold one Account only.

If cg111 discovers or reasonably suspects that a Player does not meet the eligibility requirements set out above, cg111 may suspend or close the Account with immediate effect, withhold any pending withdrawals pending investigation, and in the case of confirmed underage gambling, void all wagers and return deposits to the payment source where technically feasible.

By creating an Account on cg111, you represent and warrant that you meet all eligibility criteria above, and you accept full responsibility for any consequences arising from a false representation of your eligibility status.

Account Registration & Security

To access real-money gaming services on cg111, you must create a registered Account by completing the registration process accurately and in full. The following requirements and obligations apply to all cg111 Accounts:

3.1 Registration Requirements

• You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, and a valid mobile number registered in Bangladesh.
• You must not impersonate any other person or use false identity information during registration or at any subsequent point.
• Each mobile number and each email address may be associated with only one cg111 Account.
• You must notify cg111 promptly if any of your registered details change, particularly your mobile wallet number, to ensure payment processing is not disrupted.

3.2 Account Security Obligations

• You are solely responsible for maintaining the confidentiality of your cg111 Account login credentials, including your username and password.
• You must not share your Account credentials with any third party under any circumstances. cg111 staff will never ask for your password.
• You must notify cg111 immediately at [email protected] if you suspect unauthorised access to your Account or believe your credentials have been compromised.
• cg111 will not be held liable for any losses arising from unauthorised access to your Account where such access resulted from your failure to maintain the security of your credentials.
• cg111 recommends using a unique, strong password for your Account and enabling any available two-factor authentication options.

3.3 Know Your Customer (KYC)

cg111 may at any time require you to complete a KYC verification process. This process is a standard requirement for online gaming platforms and serves to protect both Players and the integrity of the Platform. KYC verification may involve submission of one or more of the following documents:

• Government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of mobile wallet ownership (screenshot or statement from bKash, Nagad, Rocket, or Upay confirming account holder name and number)
• Proof of residential address (utility bill, bank statement, or similar document dated within 90 days)

Withdrawal requests may be held pending successful KYC completion. Failure to complete KYC within 30 days of a request from cg111 may result in Account suspension.

Deposits, Withdrawals & Payments

All financial transactions on the cg111 Platform are conducted in Bangladeshi Taka (৳). cg111 does not accept foreign currency deposits and does not perform any currency conversion. The following terms govern all deposit and withdrawal activity on cg111:

4.1 Deposits

• Accepted Methods: bKash, Nagad, Rocket (DBBL Mobile Banking), and Upay. Additional payment methods may be added at cg111's discretion and will be listed on the Finance / Wallet page.
• Minimum Deposit: ৳200 per transaction. Deposits below this threshold will not be processed.
• Processing Time: Deposits via bKash and Nagad are typically credited to your cg111 Balance within 15 seconds of confirmed payment. Rocket and Upay deposits may take up to 5 minutes.
• Fees: cg111 does not charge any fee for processing deposits. However, your mobile wallet provider may apply its own transaction charges, for which cg111 bears no responsibility.
• Source of Funds: You confirm that all funds deposited into your cg111 Account are from a legitimate source and that you are the registered owner of the mobile wallet account used to make the deposit.

4.2 Withdrawals

• Minimum Withdrawal: ৳500 per transaction.
• Withdrawal Method: Withdrawals are processed exclusively to the mobile wallet account that was used to make the most recent qualifying deposit on your Account. cg111 does not process withdrawals to third-party accounts.
• Processing Time: cg111 targets processing of approved withdrawal requests within 24 hours. Actual receipt of funds in your mobile wallet depends on the processing times of your wallet provider.
• Verification Requirement: cg111 reserves the right to request KYC documentation before processing any withdrawal. Withdrawals may be held pending satisfactory verification.
• Bonus Balance: Bonus funds that have not met applicable wagering requirements are not eligible for withdrawal. Only real-money balances and fully wagered bonus funds may be withdrawn.

4.3 Transaction Disputes

If you believe a deposit has not been credited to your Account or a withdrawal has not been received, please contact cg111 support at [email protected] with your transaction reference number, the mobile wallet number used, the transaction amount in ৳, and the date and approximate time of the transaction. cg111 will investigate all payment disputes within 5 business days (Bangladesh Standard Time) and communicate the outcome to the Player's registered email or contact number.

Bonuses & Promotions

cg111 offers promotional bonuses to both new and existing Players from time to time. All bonuses and promotions are subject to the general terms set out in this section as well as any specific terms communicated alongside the individual offer. In the event of any conflict, the specific offer terms take precedence over these general bonus terms.

• Eligibility: Bonuses are available only to Players who meet the eligibility criteria for the specific promotion. cg111 reserves the right to exclude any Player from any promotion at its sole discretion.
• One Bonus at a Time: Unless a specific promotion states otherwise, only one active bonus may be held in a cg111 Account at any given time. Accepting a new bonus while a previous bonus remains active may result in forfeiture of the earlier bonus.
• Wagering Requirements: All bonuses are subject to a wagering requirement that must be satisfied before any bonus-derived winnings can be withdrawn. The applicable multiplier (e.g., 25x, 30x) will be stated in the specific offer terms. Wagering requirements are calculated based on the bonus amount unless stated otherwise.
• Eligible Games: Not all games on cg111 contribute equally to wagering requirement fulfilment. Slots typically contribute 100%. Live casino games and sports bets may contribute at a reduced percentage. Specific contribution rates are stated in individual promotion terms.
• Expiry: Bonus funds and associated wagering requirements expire after a specified period (typically 7 to 30 days from the date the bonus is credited). Expired bonus funds and any associated winnings are forfeited automatically.
• Abuse Prevention: cg111 employs active monitoring to detect bonus abuse, including coordinated wagering, stake manipulation designed to minimise risk while fulfilling wagering requirements, and other patterns inconsistent with genuine recreational play. Bonuses obtained through abuse may be voided and associated accounts suspended.
• Modification and Withdrawal: cg111 reserves the right to modify or withdraw any promotion at any time. Players who have already accepted a bonus will not have that bonus retrospectively altered, but future iterations of the same promotion may be offered on different terms.

Betting & Gaming Rules

The following rules govern the placement and settlement of all wagers on the cg111 Platform, including sports betting (cricket and other sports), live casino games, and slots. By placing any wager on cg111, you confirm your acceptance of these rules.

6.1 General Wagering Rules

• All wagers must be placed using available real-money Balance or eligible bonus funds in your cg111 Account. Wagers cannot be placed on credit or against funds not yet credited to your Account.
• Once a wager has been confirmed by the Platform, it cannot be cancelled or amended by the Player.
• Minimum and maximum stake limits apply to all games and markets. These limits are displayed within the relevant game interface or betting market and may vary by product category.
• cg111 reserves the right to refuse, limit, or void any wager at its sole discretion, including but not limited to wagers placed using exploited errors in odds or game configurations.

6.2 Sports Betting — Cricket

• Cricket betting markets on cg111 cover BPL, IPL, T20 World Cup, ICC events, and international matches involving the Bangladesh Tigers and other major national sides.
• All cricket bets are settled based on official results as published by the relevant governing body (ICC, BCB, BCCI, or equivalent). cg111's settlement decisions based on official results are final.
• In-play bets are accepted subject to market availability. cg111 reserves the right to suspend in-play markets at any time without notice.
• If a match is abandoned, cancelled, or postponed and not completed within 48 hours of the originally scheduled start time, affected bets will be voided and stakes returned to Players' Accounts.

6.3 Casino Games & Slots

• All casino games and slots on cg111 use certified random number generator (RNG) technology. Game results are statistically random and cannot be predicted or manipulated.
• In the event of a technical malfunction during a game round, the affected round will be voided and the stake returned to the Player's Account. Any partial winnings from an incomplete round will not be paid.
• The theoretical return-to-player (RTP) percentage for individual slot titles is determined by the game provider (Pragmatic Play, Microgaming, NetEnt, Spribe, Ezugi, or similar) and is available in the game's information panel.
• Progressive jackpot winnings are paid in full to the winning Player's cg111 Account in BDT. Large jackpot payments may be subject to extended processing times and additional KYC verification.

Responsible Gaming Obligations

cg111 is firmly committed to promoting responsible gaming across its entire Bangladesh player base. The following responsible gaming provisions form part of these Terms & Conditions and carry the same binding force as all other provisions herein.

• Player Awareness: You acknowledge that gambling is a form of entertainment that carries inherent financial risk, and that the house edge means that, over time, the Platform is mathematically likely to generate a positive return in favour of cg111. You confirm that you are gambling with funds you can afford to lose.
• Deposit Limits: You may set daily, weekly, or monthly deposit limits on your Account from within the responsible gaming settings. Once set, a deposit limit can only be decreased immediately; increases to deposit limits are subject to a minimum 7-day cooling-off period.
• Session Reminders: cg111 provides session time reminder notifications that alert you after a specified duration of continuous gameplay. You are encouraged to use these tools to manage your gaming sessions.
• Self-Exclusion: If you believe your gambling is becoming problematic, you may request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion by contacting [email protected]. Self-exclusion requests are processed within 24 hours and cannot be reversed until the exclusion period expires.
• Underage Protection: You must not allow any person under the age of 18 to access your cg111 Account or use your login credentials. cg111 strongly recommends the use of parental control software on any device shared with minors.
• Problem Gambling Support: If you feel that your gambling may be causing harm to yourself or others, cg111 encourages you to seek support. Please contact our responsible gaming team at [email protected] for immediate assistance and information on available resources.

For comprehensive information on all responsible gaming tools and resources available on cg111, please visit the Responsible Gaming page.

Account Suspension & Closure

cg111 reserves the right to suspend, restrict, or close any Player Account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions, including but not limited to providing false registration information, operating duplicate Accounts, or engaging in bonus abuse.
• Confirmed or suspected underage gambling, fraudulent activity, money laundering, or any other illegal activity conducted through the Platform.
• Failure to complete KYC verification within the specified timeframe following a request from cg111.
• Chargebacks or payment disputes initiated by the Player against cg111 transactions without first raising the issue through cg111's internal dispute resolution process.
• Behaviour that is abusive, threatening, or harassing towards cg111 staff or other Platform users.
• A court order, regulatory instruction, or law enforcement request requiring cg111 to freeze or close the Account.

Where an Account is closed by cg111 due to a material breach of these Terms & Conditions by the Player, any outstanding Balance may be withheld pending investigation. Where an Account is closed at the Player's own request for non-breach reasons (including voluntary self-exclusion), any verified real-money Balance will be returned to the Player's registered mobile wallet within 5 business days.

A Player wishing to voluntarily close their Account should submit a closure request to [email protected], specifying the reason for closure. cg111 may ask clarifying questions where the closure request indicates a potential responsible gaming concern, in order to ensure appropriate support is offered before the Account is closed.

If you have any questions about these Terms & Conditions, please contact our support team at [email protected] before using the Platform. Our team is available 24/7 and will respond to all legal queries within one business day (Bangladesh Standard Time, UTC+6).