cg111 Responsible Gaming

Our Commitment to Safe Play

cg111 was built with the Bangladesh market in mind — a market where millions of people enjoy sports betting and casino games as a form of entertainment alongside cricket seasons, BPL tournaments, and the IPL. We take pride in providing a genuinely enjoyable gaming environment, but we are equally committed to ensuring that cg111 remains exactly that: entertainment, not a source of financial or personal distress.

Responsible gaming at cg111 is not a checkbox exercise. It is an active, ongoing programme embedded across every touchpoint of the platform. From the moment you create an account, the tools described on this page are available to you — no lengthy applications, no waiting periods for activation of protective measures. If you need to limit your play, you can do so instantly. If you need to step away entirely, we will support that decision without question.

Our responsible gaming commitments include the following core principles:

• Gambling should be a leisure activity undertaken with money you can afford to spend, not money reserved for essential living costs such as rent, food, or utilities in Dhaka, Chittagong, Sylhet, or wherever you are based across Bangladesh.
• cg111 will never encourage or pressure a player to gamble beyond their stated limits or personal comfort level.
• All responsible gaming tools — deposit limits, session time-outs, and self-exclusion — are available without charge and without any adverse consequence to your account standing.
• Marketing communications from cg111 will never target a player who has activated a self-exclusion or cooling-off period.
• cg111 supports access to independent problem gambling support organisations and encourages players who are struggling to seek help beyond what cg111 itself can offer.

Age Restriction & Verification

cg111 is strictly an adult platform. No individual under the age of 18 years is permitted to register an account, make a deposit, or participate in any game or betting market on cg111 under any circumstances. This rule is absolute and applies to every player in Bangladesh regardless of location, device, or payment method used.

How Age Is Verified

During account registration, every player is required to declare their date of birth. This declaration is followed by a mandatory Know Your Customer (KYC) verification process that requires submission of a valid government-issued identity document, which may include:

• Bangladesh National Identity Card (NID)
• Valid Bangladeshi passport
• Bangladesh driving licence (where date of birth is clearly stated)

cg111's KYC team reviews submitted documents to confirm both identity and date of birth. Any account where age verification cannot be completed, or where the player is confirmed to be under 18, is permanently closed and all funds are returned to the originating mobile wallet (bKash, Nagad, Rocket, or Upay as applicable) without exception.

Deposits Before Verification

Where a player makes a deposit prior to completing KYC verification, cg111 may allow limited gameplay during the verification window. However, withdrawals will not be processed until KYC is successfully completed. If age verification subsequently fails, the account is closed and deposits are returned in full.

Deposit Limits

One of the most effective ways to keep gambling within a comfortable budget is to set a deposit limit. cg111 allows every player to define a maximum amount in Bangladeshi Taka (৳) that they are willing to deposit over a given time period. This limit acts as a hard ceiling — once it is reached, no further deposits are accepted until the limit period resets.

How to Set a Deposit Limit on cg111

Deposit limits can be configured directly within your cg111 account settings under the Responsible Gaming section, or by contacting the cg111 support team at [email protected]. The support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6), and will process limit requests during the same session.

Session Management & Time-Outs

Extended, uninterrupted gambling sessions are associated with reduced decision-making quality and increased risk of chasing losses. cg111 provides two complementary tools to help you manage the time you spend on the platform: reality check reminders and session time-outs.

Reality Check Reminders

Reality check reminders are on-screen notifications that appear during an active gaming session at intervals you select. When a reminder appears, it displays:

• The total time elapsed in your current session
• The net result of your session (total wagered minus total returned) expressed in ৳
• A prompt asking whether you would like to continue playing or end your session

Available reminder intervals are: every 15 minutes, 30 minutes, 45 minutes, 60 minutes, or 90 minutes. You may change your preferred interval at any time from within your account settings. Reality check reminders are available across all game types on cg111, including live dealer tables, cricket betting markets, and slots.

Session Time-Out

A session time-out is a temporary, voluntary suspension of your cg111 account. During a time-out you cannot log in, place bets, or make deposits. Pending withdrawals will be processed normally during your time-out period. Available time-out durations are as follows:

To activate a session time-out, contact cg111 support at [email protected]. Your time-out will be activated within the same support session. If you need a longer break than 6 weeks, please consider the self-exclusion option described in Section 5.

Self-Exclusion

Self-exclusion is the strongest protective tool available on cg111. When you self-exclude, your account is fully suspended for the duration of the exclusion period. Unlike a session time-out, self-exclusion carries additional safeguards: cg111 will take reasonable technical steps to prevent you from creating a new account on the platform during your exclusion period, and all promotional and marketing communications to your contact details will be permanently halted.

Available Self-Exclusion Periods

• 30 Days — Minimum self-exclusion period. Suitable for players who need a structured short break.
• 3 Months — A more substantial break for players who have noticed patterns of concern in their gambling behaviour.
• 6 Months — Recommended for players whose gambling has begun to affect daily responsibilities or personal finances.
• 12 Months — A full year away from cg111, appropriate for players experiencing significant gambling-related difficulties.
• Permanent Self-Exclusion — A lifelong exclusion from cg111 that cannot be reversed under any circumstances. This is the appropriate choice for players who wish to stop gambling permanently.

How to Request Self-Exclusion

To activate self-exclusion on your cg111 account, contact our support team by email at [email protected]. Please include your registered mobile number or username and the exclusion duration you are requesting. Your self-exclusion will be activated within two hours of your request being received, at any time of day or night.

What Happens During Self-Exclusion

• You will be immediately logged out of your account and unable to log back in for the duration of the exclusion.
• Any pending withdrawal at the time of exclusion will be processed normally to your verified mobile wallet.
• Your account balance will be preserved and will remain available for withdrawal upon expiry of your exclusion (except in the case of permanent exclusion, where account closure and balance return procedures apply).
• All marketing emails, SMS notifications, and promotional messages will stop immediately.
• cg111's systems will flag your verified contact details and device identifiers to prevent new account registration during the exclusion window.

Recognising Problem Gambling

Problem gambling develops gradually. Many people who are affected do not recognise the early warning signs until their finances, relationships, or mental health have already been significantly impacted. The following self-assessment questions are designed to help you evaluate your relationship with gambling honestly. These questions are relevant to all forms of gambling including cricket betting, online slots, and live casino games.

It is important to understand that problem gambling is a recognised behavioural condition, not a character flaw or a matter of willpower alone. Seeking help is a sign of strength, not weakness. cg111 supports every player who reaches out, and we will never penalise or judge any player for acknowledging that gambling has become a problem.

Support Resources & Help

cg111 is a gaming platform, not a counselling service. While our support team can activate all the protective tools described on this page, we strongly encourage players who are struggling with gambling to seek help from qualified professionals and independent organisations. The following resources are available to players based in Bangladesh and accessible in English:

What to Tell cg111 When Requesting Help

When contacting cg111 support for responsible gaming assistance, you do not need to provide detailed explanations of your situation. Simply state the action you want taken — for example, "Please activate self-exclusion for 6 months on my account" or "Please set a daily deposit limit of ৳1,000 on my account". Our team will carry out your request promptly, professionally, and without judgement. All responsible gaming requests are handled confidentially and are flagged only within cg111's internal compliance records.

Protecting Minors

Preventing access by individuals under the age of 18 is one of cg111's most fundamental responsibilities. Beyond the KYC verification processes described in Section 2, cg111 recognises that household devices in Bangladesh are frequently shared among family members of different ages. If you share a smartphone, tablet, or computer with younger family members, the following precautions are strongly recommended:

• Always log out of your cg111 account when you have finished your session, particularly on shared or family devices.
• Enable the screen lock or PIN protection on your mobile device so that younger family members cannot access your phone without your knowledge.
• Do not save your cg111 login credentials in the browser on a shared device.
• If your device has parental control software, configure it to restrict access to online gambling websites and applications.
• Keep your bKash, Nagad, or Rocket wallet PIN private and do not share it with anyone, including children or teenagers in your household.
• If you suspect that a minor has accessed or attempted to access your cg111 account, contact [email protected] immediately so that the account can be reviewed and secured.

Reporting Suspected Underage Access

cg111 takes all reports of suspected underage access seriously. If you have reason to believe that a person under the age of 18 has registered or is actively using a cg111 account — whether your own or another — please report this to [email protected] with as much detail as you are able to provide. All such reports are investigated by our compliance team and acted upon immediately. Accounts confirmed to belong to minors are permanently closed and funds are returned to the originating payment source.