cg111 Privacy Policy
At cg111, the privacy of every player in Bangladesh is a foundational commitment. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is stored and protected, who may access it, and what rights you hold over your own information. We encourage all players to read this policy carefully before using the cg111 platform.
Data Never Sold
cg111 does not sell, rent, or trade your personal information to any third-party marketing organisation under any circumstances.
256-Bit SSL Encryption
All data transmitted between your device and cg111's servers is protected by industry-standard 256-bit SSL encryption, including financial and login data.
KYC Data Protected
Identity documents submitted for KYC verification are stored in an isolated, access-controlled environment and are never shared beyond legal compliance requirements.
Full Player Control
You retain the right to access, correct, export, and request deletion of your personal data at any time by contacting cg111 support.
Payment Data Isolated
Mobile wallet details (bKash, Nagad, Rocket, Upay) are processed through secure payment gateways. cg111 does not store raw wallet PINs or full account credentials.
Bangladesh-Focused Compliance
Our data practices are designed with the Bangladesh market in mind, respecting locally relevant privacy standards and the data expectations of Bangladeshi players.
Information We Collect
When you interact with the cg111 platform — whether by registering an account, making a deposit, placing a wager, or simply browsing the site — certain categories of personal information are collected. cg111 collects only the data that is genuinely necessary to operate a safe, compliant, and functional gaming platform for players in Bangladesh. We do not engage in speculative data collection.
1.1 Information You Provide Directly
The following categories of data are collected at the point you provide them during registration, verification, or contact with cg111 support:
| Data Category | Specific Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration form, KYC verification |
| Contact Data | Mobile number, email address, district/division (e.g., Dhaka, Chittagong, Sylhet) | Registration form, account settings |
| Identity Documents | National Identity Card (NID) number, passport scan, driving licence | KYC verification request |
| Financial Data | Mobile wallet number (bKash, Nagad, Rocket, Upay), transaction reference numbers | Deposit and withdrawal processing |
| Communications Data | Messages sent to cg111 support, feedback submissions, dispute correspondence | Support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session reminder preferences | Responsible gaming tools |
1.2 Information Collected Automatically
When you access the cg111 platform, certain technical data is collected automatically through your browser or device without any action required on your part:
- Device and Technical Data: IP address, device type (mobile, tablet, desktop), operating system version, browser type and version, screen resolution, and language settings.
- Usage and Behavioural Data: Pages visited within the cg111 platform, time and duration of visits, game sessions accessed, betting history, search queries within the site, and click navigation patterns.
- Session Data: Login timestamps, session duration, logout events, and failed login attempts (for security monitoring purposes).
- Location Data: Approximate geographic location derived from your IP address at the country and city level. cg111 does not collect GPS-level precise location data.
How We Use Your Data
cg111 processes the personal data it collects for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which your data is used are set out below:
- Account Management: To create, maintain, and secure your cg111 account, including authenticating your identity at login, processing password resets, and managing account preferences.
- Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved mobile wallet providers operating in Bangladesh. Your mobile wallet number is used solely to route transactions to and from your verified account.
- Identity Verification (KYC): To fulfil our obligations to verify the age and identity of all players, ensuring that the cg111 platform is used only by eligible individuals aged 18 and above. KYC data is also used to comply with applicable anti-money laundering (AML) obligations.
- Service Delivery: To provide access to cricket betting markets, live casino games, slots, and all other features of the cg111 platform, including personalising your game recommendations and session history.
- Customer Support: To respond to your queries, resolve disputes, process complaints, and provide assistance through cg111's 24/7 support team.
- Fraud Prevention and Security: To monitor for and investigate suspicious account activity, unauthorised access attempts, duplicate account creation, bonus abuse, and other activities that may threaten the security or integrity of the platform.
- Responsible Gaming: To operate the responsible gaming tools available on cg111, including applying your stated deposit limits, managing self-exclusion arrangements, and sending session time reminders.
- Legal Compliance: To comply with applicable laws, regulations, and legitimate requests from law enforcement or judicial authorities operating in Bangladesh.
- Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the technical performance, game selection, and user experience of the cg111 platform.
Data Sharing & Disclosure
cg111 does not sell your personal data to third parties. We do not share your data with advertisers, data brokers, or unrelated commercial organisations. Data sharing is strictly limited to the categories of recipients described below, and only to the extent necessary for the stated purpose.
3.1 Payment Service Providers
To process deposits and withdrawals, cg111 must share relevant transaction data with the mobile financial services providers you use, including bKash, Nagad, Rocket, and Upay. The data shared is limited to what is technically required to initiate and confirm the payment transaction (e.g., mobile wallet number, transaction amount in ৳, transaction reference). These providers operate under their own privacy frameworks and are not authorised by cg111 to use your data for any other purpose.
3.2 Game Software Providers
The casino games and sports betting markets on cg111 are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver game functionality, certain session data (such as your account identifier and wager amounts) may be passed to these providers' systems in real time. These providers are contractually bound to process this data only for game delivery purposes.
3.3 Legal and Regulatory Authorities
cg111 may disclose personal data to law enforcement agencies, courts, or other governmental authorities in Bangladesh where required to do so by law, court order, or in connection with investigations into fraud, money laundering, or other criminal activity. cg111 will disclose only the minimum data necessary to satisfy such a requirement.
3.4 Professional Advisers
cg111 may share data in confidence with legal advisers, auditors, or technical security consultants where strictly necessary for the provision of their professional services. All such parties are bound by confidentiality obligations.
Data Retention Periods
cg111 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The table below sets out the standard retention periods applied to the principal categories of data held by cg111:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Legal compliance, dispute resolution |
| KYC Identity Documents | 5 years from date of verification | AML compliance obligations |
| Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| Betting and Gaming History | 5 years from last wager date | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Customer service quality and dispute records |
| Self-Exclusion Records | Permanent (never deleted) | Responsible gaming — prevent re-registration during exclusion |
| Technical and Usage Logs | 13 months from collection date | Security monitoring, fraud detection |
| Marketing Preferences | Until opt-out or account closure | Consent management |
Upon the expiry of the applicable retention period, cg111 will securely delete or irreversibly anonymise the relevant data. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing systems until deletion is technically feasible.
Data Security Measures
cg111 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. The core security measures in place include:
- Transport Encryption: All data transmitted between your browser or mobile device and cg111's servers is encrypted using TLS (Transport Layer Security) with a minimum 256-bit key length. This applies to login requests, game sessions, and all financial transactions.
- At-Rest Encryption: Sensitive data stored in cg111's databases — including KYC documents, contact details, and transaction records — is encrypted at rest using AES-256 or equivalent standard encryption.
- Access Controls: Access to personal data within cg111's internal systems is restricted on a strict need-to-know basis. Staff members who do not require access to personal player data as part of their role are not granted access. All internal access is logged and auditable.
- Password Security: Player account passwords are stored as salted cryptographic hashes. cg111 cannot retrieve your plain-text password under any circumstances, which is why account recovery is handled through verified mobile number or email resets rather than password display.
- Fraud and Intrusion Monitoring: cg111 operates continuous monitoring systems that detect and alert on anomalous login patterns, unusual transaction volumes, and indicators of account compromise. Suspicious activity triggers automatic protective responses including temporary account holds pending investigation.
- Third-Party Security: Payment gateways and game providers that interact with cg111's player data are required to maintain their own appropriate security standards. cg111 conducts periodic reviews of key third-party partners' security postures.
Your Privacy Rights
As a cg111 player, you hold meaningful rights over your personal data. cg111 is committed to honouring these rights promptly and without unnecessary obstruction. The rights available to you are described below:
- Right of Access: You have the right to request a copy of the personal data cg111 holds about you. cg111 will provide this in a structured, readable format within 5 business days (Bangladesh Standard Time, UTC+6) of a verified request.
- Right to Correction: If any of the personal data cg111 holds about you is inaccurate or out of date, you have the right to request correction. You may update basic profile details directly within your account settings, or contact support for assistance with more complex corrections.
- Right to Deletion: You may request deletion of your personal data, subject to cg111's legal obligations to retain certain categories of data (see Section 4). Where deletion is not possible due to legal retention requirements, cg111 will restrict the processing of the relevant data to the minimum necessary to satisfy those obligations.
- Right to Restrict Processing: You may request that cg111 restrict the processing of your personal data in circumstances where you contest the accuracy of the data, where processing is unlawful, or where you have objected to processing and a decision is pending.
- Right to Data Portability: Where technically feasible, you may request that cg111 provide your personal data in a portable, machine-readable format so that you can transfer it to another service provider.
- Right to Object to Marketing: You may object to the use of your personal data for marketing communications at any time. This can be done by contacting cg111 support at [email protected]. Objecting to marketing will not affect your ability to use the platform.
- Right to Withdraw Consent: Where cg111 processes your data on the basis of your consent (e.g., certain optional analytics features), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
To exercise any of the rights listed above, please submit a written request to [email protected] from the email address or mobile number registered to your cg111 account. cg111 may need to verify your identity before processing a data rights request in order to protect your data from unauthorised disclosure. All verified requests will be addressed within 5 business days.
Policy Updates & Contact
cg111 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer to players in Bangladesh. When material changes are made to this policy, cg111 will notify registered players via the mobile number or email address associated with their account, and will update the "Last Updated" date displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how your data is handled.
Continued use of the cg111 platform following notification of changes to this Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with a material change to this policy, you should discontinue use of the platform and may request account closure in accordance with the process described in the Terms & Conditions.
Contact for Privacy Enquiries
If you have any question, concern, or complaint regarding cg111's data handling practices, or if you wish to exercise any of the privacy rights described in Section 7, please contact the cg111 privacy team using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Response Time: Within 5 business days (Bangladesh Standard Time, UTC+6)
- Hours: 24 hours a day, 7 days a week
Your Privacy is Protected on cg111
Now that you understand how cg111 safeguards your personal data, explore Bangladesh's most trusted online gaming platform. Cricket betting, live casino, and premium slots — all secured with 256-bit SSL encryption. 18+ only. Play responsibly.