cg111 Frequently Asked Questions

cg111 requires a valid Bangladesh National Identity Card (NID), a current Bangladeshi passport, or a driving licence that clearly shows your date of birth. Upload a clear photo of your document along with a selfie holding the document. The cg111 compliance team typically reviews and approves KYC submissions within 24 hours on business days.

The minimum age to register and play on cg111 is 18 years. This is a strict requirement that applies to every player in Bangladesh without exception. Age is verified during the KYC process using government-issued identity documents. Any account found to belong to a player under 18 is permanently closed and all deposited funds are returned to the originating payment method.

Use the "Forgot Password" link on the cg111 login page. Enter the mobile number registered to your account and you will receive a one-time PIN via SMS. Enter the PIN on the reset page, then create a new strong password of at least eight characters. If you no longer have access to your registered mobile number, contact [email protected] for assisted account recovery.

No. cg111 enforces a strict one-account-per-player policy. Each player may hold only one registered account at any time. Attempting to open a second account — including using a different mobile number or identity document — is a violation of cg111's Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of balances.

To close your cg111 account, email [email protected] from the address associated with your account and request permanent closure. The support team will verify your identity and process the closure within 48 hours. Any remaining balance will be returned to your verified mobile wallet (bKash, Nagad, or Rocket) before the account is deactivated. If you are closing your account due to gambling concerns, please also consider requesting self-exclusion.

To deposit via bKash on cg111, log in to your account, navigate to the Finance / Wallet section, select bKash as your payment method, and enter your deposit amount. You will be shown a cg111 merchant bKash number. Send the specified amount from your personal bKash app to that number and include your cg111 account username as the reference. Deposits typically reflect in your cg111 balance within five minutes.

Nagad deposits on cg111 are processed almost instantly — most transactions are confirmed within two to five minutes of the transfer being completed. During high-traffic periods such as major BPL or IPL match days, processing may take up to 15 minutes. If your deposit has not reflected after 30 minutes, contact cg111 support at [email protected] with your Nagad transaction ID.

The minimum deposit amount on cg111 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. There is no upper limit on deposits, though very large transactions may require additional identity verification by the cg111 compliance team before funds are credited to your account balance.

The minimum withdrawal amount on cg111 is ৳500 for all supported mobile wallet methods. Withdrawals below this threshold cannot be processed. There is no fee charged by cg111 on standard withdrawals, though your mobile wallet provider (bKash, Nagad, or Rocket) may apply their own transaction charges as per their published fee schedule.

Withdrawals from cg111 to bKash are processed within two to four hours for verified accounts. The first withdrawal from a new account may take up to 24 hours as it undergoes additional compliance review. Withdrawals requested after 11 PM Bangladesh Standard Time (BST, UTC+6) may be processed the following morning. Ensure your bKash number matches the one registered on your cg111 account.

cg111 does not charge any platform-side fee on deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction or cash-out fees. These third-party charges are outside cg111's control. To understand what fees your wallet provider applies, please check their current published rate card.

cg111 currently supports bank-transfer deposits via selected Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), and Sonali Bank. Bank transfer deposits typically take one to three business days to process. For faster funding, mobile wallet options such as bKash, Nagad, and Rocket are recommended as they process deposits within minutes.

cg111 offers pre-match and live in-play betting on cricket matches including BPL, IPL, T20 World Cup, ICC Tests, and Bangladesh Tigers international fixtures. You browse available matches under the Cricket section, select your market (match winner, top batsman, total runs, and more), enter your stake in BDT, and confirm your bet. Winnings are credited to your cg111 balance as soon as the market is officially settled.

cg111 offers a broad range of BPL betting markets including match winner, top run scorer, top wicket taker, total runs in an innings, method of first dismissal, number of sixes, player performance specials, and live ball-by-ball markets. The availability of specific markets depends on the match and the time remaining before the first delivery. Live markets update in real time during play.

Yes. cg111 only offers games from certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, all of which use independently audited Random Number Generators (RNGs). The platform itself operates with SSL encryption and a fair play commitment. cg111 does not manipulate game outcomes and the published RTP (Return to Player) percentages reflect independently verified values.

Yes. cg111 is fully optimised for mobile play and works on all modern Android and iOS smartphones and tablets. No app download is required — the cg111 platform runs directly in your mobile browser (Chrome, Safari, or Firefox). The mobile experience covers all game categories including live dealer tables, cricket betting markets, and slot games, with the same functionality as the desktop version.

cg111 offers a welcome bonus to newly registered and verified players on their first deposit. The exact bonus percentage and maximum amount are displayed on the promotions page at the time of your registration. Bonus funds are credited to your account automatically once your qualifying deposit is confirmed. All bonuses are subject to wagering requirements which must be met before bonus-derived winnings can be withdrawn.

A wagering requirement specifies how many times you must play through a bonus amount before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal is permitted. On cg111, wagering requirements and the game weighting for each product category are published in full in the relevant promotion's terms.

cg111 runs ongoing promotions beyond the welcome offer, which can include free spins on selected slot titles, reload bonuses on weekend deposits, and seasonal promotions around major cricket tournaments like the BPL and T20 World Cup, as well as during events like Eid and Pohela Boishakh. Check the promotions section after logging in to see what offers are currently active on your account.

cg111 rewards regular players through a tiered loyalty programme where points are earned on qualifying real-money wagers across all game categories. As your points accumulate you progress through loyalty tiers, unlocking benefits such as faster withdrawals, personalised reload offers, dedicated account management, and higher deposit and withdrawal limits. Full details of the current loyalty tier structure are available in the promotions section of your cg111 account.

cg111 operates as an online gaming platform serving the Bangladesh market with a strong emphasis on player security and data protection. The platform uses 256-bit SSL encryption on all transactions, and all games are sourced from certified international studios. cg111 does not make specific claims about local regulatory licensing — players are encouraged to be aware of and take personal responsibility for the gambling laws applicable in their jurisdiction.

cg111 protects all player data using industry-standard 256-bit SSL encryption, which secures every connection between your device and the cg111 servers. Financial transactions via bKash, Nagad, and Rocket are processed through encrypted channels and cg111 never stores your mobile wallet PIN or bank credentials. Access to player account data is restricted to authorised cg111 personnel on a strict need-to-know basis.

To self-exclude from cg111, email [email protected] stating your registered username and the self-exclusion duration you want (30 days, 3 months, 6 months, 12 months, or permanent). Your account will be suspended within two hours of the request, all marketing will stop immediately, and your remaining balance will be preserved for withdrawal upon exclusion expiry. Permanent self-exclusion is irreversible. For urgent help, our support team is available 24/7.

Yes. cg111 provides deposit limit controls that allow you to cap how much you can deposit daily, weekly, or monthly. Limits can be set or adjusted from within your account settings. Reductions take effect immediately. Increases to an existing limit are subject to a 24-hour cooling-off period before they become active, giving you time to reconsider. Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with.